100% Original, Plagiarism Free, Tailored to your instructions

Order Now!


Weighting/Value: 10%
Submission Date: In Week 5’s tutorial
You are to demonstrate your understanding of a selected set of services marketing
theories/concepts through the preparation of a service experience report detailing a service you
have experienced with links to (i.e., application of) relevant services marketing theories and
In your report, provide details of a specific service experience you have encountered (if
appropriate, provide details of the date, time and duration of the service experience, the driver
for its purchase and/or consumption, and other information that can help paint a clear picture of
the service experience for the reader), and demonstrate your understanding and comprehension
of services marketing concepts and theories via the appropriate application of relevant theories
and concepts in your analysis of that service experience, which could center around (but not
limited to) the following concepts:

The three-stage model of service consumption

Perceived risks involved in service consumption

Drama/theater metaphor

Expectancy-disconfirmation model of satisfaction

The flower of service model

Service quality (SERVQUAL) dimensions

Gaps model

Fishbone diagram

Pareto analysis/charts


Detailed break down of the monetary and non-monetary ‘costs’ associated with the

service consumption
Detailed analysis of any one of the seven marketing mix element pertaining to that
service experience

Your aim should be to achieve ‘depth’ in your analysis rather than ‘breadth’. That is, focus on
discussing only a limited number of concepts well and in detail, rather than make brief
references to many concepts.
Your report must be no more than four (4) pages in length (inclusive of all photos/
diagrams/tables and references), and should feature Times New Roman no smaller than size 12,
and ‘1.5 lines’ spacing.
You must submit your report electronically via the Turnitin link in Grade Centre in Blackboard, as
well as via hardcopy to your tutor, accompanied by a completed and signed Assignment Cover
Sheet AND a Turnitin originality report (with a similarity index of no greater than 10%).
Please refer to the attached assessment matrix for the assessment criteria by which your work
will be assessed.

Our Service Charter

  1. Excellent Quality / 100% Plagiarism-Free

    We employ a number of measures to ensure top quality essays. The papers go through a system of quality control prior to delivery. We run plagiarism checks on each paper to ensure that they will be 100% plagiarism-free. So, only clean copies hit customers’ emails. We also never resell the papers completed by our writers. So, once it is checked using a plagiarism checker, the paper will be unique. Speaking of the academic writing standards, we will stick to the assignment brief given by the customer and assign the perfect writer. By saying “the perfect writer” we mean the one having an academic degree in the customer’s study field and positive feedback from other customers.
  2. Free Revisions

    We keep the quality bar of all papers high. But in case you need some extra brilliance to the paper, here’s what to do. First of all, you can choose a top writer. It means that we will assign an expert with a degree in your subject. And secondly, you can rely on our editing services. Our editors will revise your papers, checking whether or not they comply with high standards of academic writing. In addition, editing entails adjusting content if it’s off the topic, adding more sources, refining the language style, and making sure the referencing style is followed.
  3. Confidentiality / 100% No Disclosure

    We make sure that clients’ personal data remains confidential and is not exploited for any purposes beyond those related to our services. We only ask you to provide us with the information that is required to produce the paper according to your writing needs. Please note that the payment info is protected as well. Feel free to refer to the support team for more information about our payment methods. The fact that you used our service is kept secret due to the advanced security standards. So, you can be sure that no one will find out that you got a paper from our writing service.
  4. Money Back Guarantee

    If the writer doesn’t address all the questions on your assignment brief or the delivered paper appears to be off the topic, you can ask for a refund. Or, if it is applicable, you can opt in for free revision within 14-30 days, depending on your paper’s length. The revision or refund request should be sent within 14 days after delivery. The customer gets 100% money-back in case they haven't downloaded the paper. All approved refunds will be returned to the customer’s credit card or Bonus Balance in a form of store credit. Take a note that we will send an extra compensation if the customers goes with a store credit.
  5. 24/7 Customer Support

    We have a support team working 24/7 ready to give your issue concerning the order their immediate attention. If you have any questions about the ordering process, communication with the writer, payment options, feel free to join live chat. Be sure to get a fast response. They can also give you the exact price quote, taking into account the timing, desired academic level of the paper, and the number of pages.

Excellent Quality
Zero Plagiarism
Expert Writers

Instant Quote

Single spaced
approx 275 words per page
Urgency (Less urgent, less costly):
Total Cost: NaN

Get 10% Off on your 1st order!