Using APA (in-text citation and reference list) Formatting please answer the questions below to Part I and Part II.
Finkelman, Anita. (2011). Leadership and Management for Nurses, 2nd Edition. Pearson. Boston Columbus Indianapolis New York San Francisco Upper Saddle River.
PART I: (Finkelman, Anita, 2011, P. 353 â€“ 374, Chapter 12: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution)
Teamwork: There are two components to this topic. Please address each component in your response.
1. Cite an example from your practice experiences as a registered nurse (I work as a Correctional Nurse for the Los Angeles County Sheriffâ€™ Department Jail Medical Services Bureau, assigned to the Urgent Care Unit) of how teamwork could have been improved with collaboration.
2. Should the registered nurse be the leader in coordinating a patientâ€™s plan of care? What are the advantages to such a model?
PART II: (Finkelman, Anita, 2011, P. 377 â€“ 398, Chapter 13: Effective Staff Communication and Working Relationships)
(Please read & review the video script provided below since I was unable to provide the short animated video titled â€œSecond Life Videoâ€ which is on our University student portal to learn more about the issue at hand, and answer the below question.)
The Four Câ€™s (Collaboration, Coordination of care and services, Conflict Resolution & Conflict Management Methods, and Communication) for Leaders: At times the needs of our familiesâ€™ conflict with our work responsibilities.
1. Could this possible be the underlying issue here? Explain the communication skills displayed in the scenario.
2. On a scale of 1-10, how would you rate those of the leader? How might the communication skills have been improved?
Two nurses are sitting in the conference room. One is a home care leader dressed in business attire, and the other is a staff nurse dressed in sweater and slacks, the outfit appropriate for a home health nurse.
Staff Nurse: Thank you for agreeing to talk to me about the discussion we had the other day about assigning patient load. As I started to say in the meeting, but got interrupted, is that I really donâ€™t like the new plan that we have. I liked the old one better. I donâ€™t understand why we need to change.
Leader: You did get to express one concern about visiting patients in Iron Ridge and that is the communityâ€™s high crime rate. We all recognize this issue, and I do understand. But the new patient assignment scheme is meant to match you with patients who will most benefit from your specialty, and not where you live geographically. There are many patients in Iron Ridge who have diabetes that need your expertise.
Staff Nurse: Wellâ€¦ I really do love my patients and I donâ€™t hold it against them that they live in a bad part of town. But frankly, Iâ€™m afraid! Every night when I watch the news, there is somebody thatâ€™s been involved in a shooting or a carjacking. I talked to my husband about it and he said that if you insist I go over there, he wants me to quit. Itâ€™s not safe!
Leader: [audible pause] I have an idea I would like to explore with you. What if we sent an escort to accompany you on your visits? Would this help you feel safer in that neighborhood?
Staff nurse: Sure, it would, but do you think thatâ€™s realistic? The last I heard, we didnâ€™t have any money to give us nurses raises and bonuses. I mean, do we even have the budget for something like security?
Leader: Itâ€™s realistic as long as I can justify the safety of our nurses. Letâ€™s say the cost is not a barrier to this scheme. What do you think?
Staff Nurse: [hesitation] Please let me think about it. I need to talk to my husband, too. I canâ€™t decide right now, but youâ€™ve given me something to consider.
End of Video Transcript.
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